Shipping Policy

Where do you ship to?

We ship to the contiguous US, Alaska and Hawaii. We also ship to military addresses.

 

When does my order ship?

We ship each month’s box by the 20th of every month. If you subscribe to the club after the current month’s box has shipped, we will send you that month’s box if supplies are still available. Otherwise, your first box will ship in the next upcoming month.

 

How much does shipping cost?

Standard shipping within the U.S is $6 per box.

A third-party carrier will ship all items you receive through the service.

 

What about Canada?

Unfortunately, not. We are currently evaluating the opportunity and will keep you informed if we decide to do so in the near future.

 

Which carrier do you use to send the box?

We look for the cheapest rates possible. Inside the US, either the US Postal Service, DHL or UPS will deliver the box to your door.

 

Can you have the delivery person leave my package at my doorstep if I’m not home?

This is usually left up to the individual who is delivering your package. There’s no guaranteed way to make this happen, but a safe bet is to put this type of instruction in the “Address 2” field of your shipping address.

 

How long does delivery take?

Standard shipping in the lower 48 takes 4-7 days. Shipping to Alaska and Hawaii can take 10-15 days.

 

Can you ship to military addresses (APO/FPO/DPO)?

Yes, but we will likely need more information if the fields provided at checkout do not allow for enough space. You can email us at support@theboxoutgroup.com

 

Are you able to guarantee delivery dates?

We get your boxes to you as fast as we can, but from time to time, there are carrier delays due to inclement weather or maintenance that are outside of our control. If a package is later than expected for this reason, we are unable to refund the amount paid for shipping

 

I dig most of the items in my box, but there’s one or two I don’t want – can I return just those?

Unfortunately not. The Cosmo Box Team took care in curating the box, and our mission is to exceed your expectations, but sometimes tastes vary. We recommend considering re-gifting any items to your friend, mom, sister-in-law, or even your boss!

 

How long does it take to process a return?

Our boxes are a package deal, so unfortunately, we do not accept returns for the entire box contents or on an individual product basis.

However, your feedback is very much appreciated. Please contact us with your comments or concerns at info@thecosmoboxes.com.

 

What if I received a product that’s broken or damaged?

Send an email to support@theboxoutgroup.com, and we’ll take care of you right away.